1.  Onboarding
2.  Security
3.  Features / Function Accessibilities
4.  Billing

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1. Onboarding

Can we subscribe to Deepgrade to limited number of classes?

Yes. It is possible purchase and access Deepgrade that if you want to use Deepgrade only for specific set of classes (For example 8 -12th). Please reach out to our sales and support to discuss more in detail.

How do we enable/disable an account in the middle of plan duration?

Yes It is possible for an institution to disable an individual student/teacher account with the user management control.

Does Deepgrade support Dual syllabus configuration?

Yes, we do provide dual syllabus configuration for schools and also customized our application for these specific needs. For more details please do contact out support team.

What are the education boards supported by Deepgrade?

DeepGrade supports CBSE, ICSE, IGCSE, State Board, Matriculation, etc. and also customize based on requirements for international instiutions. For more details please do contact out support team.

How does the trial version work ?

Free trail provides you the beta version of Deepgrade access which ensembles limited features for 30 days.

What happens at the end of my trial with Deepgrade application?

After the trial period you will be contaced for the upgradatio where you can extend the service to paid version which will enabe you to access Deepgrade with extensive features.

What is the difference between Free trial and actual plan?

Deepgrade trial period imposes certain temporary limitations on the features such as limited storage value, number of user accounts and validity.

2. Security

Is my data safe with Deepgrade?

All the data included in Deepgrade is secured with Amazon Web Services (AWS) encrypted S3 storage

Will Deepgrade share my data with any third party?

No, the data within Deepgrade will not be shared with any other application or service providers. It will be used for Deepgrade research purposes, kindly read our privacy policy for more details..

3. Features / Function / Accessibilities

What are the devices from which can I access the application?

DeepGrade app can be used in smartphones, tablets, laptops and PC.

What is the maximum upload size of the video?

The maximum upload file size id 1.5 GB, if you need more size please contact support that it can be increased with additional charges.

What format does the video should be uploaded?

Video can be uploaded in any video format but we recomment Mp4 for better quaity.

Is it possible to see entire quiz, assignments and report of one particular student?

Yes you can see the quiz Q&As, submitted assignments and overall report of individual student in student’s dashboard.

Is there any limit for the duration of uploading video?

There is no fixed limit for video duration but it depends upon the file size.

How many videos a teacher can upload?

There is no limit for number of videos to be uploaded but there is limit with respect to total amount of storage to a particular institution. The storage size depeds upon the package purchased by the school.

4. Billing

What is the pricing model of Deepgrade?

Our pricing model is on per-student annual package which the school has to purchase in prepaid basis annually for the entire academic year.

What will happen to the bill amount if the number of students decrease in the middle of academic year?

As of now there is no refund policy but in consideration to the seriousness of situation we will resolve it mutually.

Can any individual tutor purchase Deepgrade to teach students privately?

Video can be uploaded in any video format but we recomment Mp4 for better quaity.

Is it possible to see entire quiz, assignments and report of one particular student?

Yes you can see the quiz Q&As, submitted assignments and overall report of individual student in student’s dashboard.

Is there any limit for the duration of uploading video?

There is no fixed limit for video duration but it depends upon the file size.

How many videos a teacher can upload?

There is no limit for number of videos to be uploaded but there is limit with respect to total amount of storage to a particular institution. The storage size depeds upon the package purchased by the school.

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