About the company
Smartail Pvt Ltd, an EdTech startup founded by a passionate team of industry experts from software development domain and Academia solving the real pain points of education community with respect to assessment, grading and learning gaps with the help of Artificial Intelligence.
Smartail’s innovative AI global product DeepGrade streamlines learning, pedagogical decision making, assessment, grading, and feedback for educational institutions through AI. A one of its kind unique- product that pioneers in young adult handwritten recognition. The Uniqueness is using AI and blend of technology such as computer vision, deep learning, natural language programming grading handwritten descriptive answers/content/student responses.
Since its launch in 2021, DeepGrade has been gaining traction among educators and has seen an increased adoption rate as well. DeepGrade has brought Smartail few noteworthy recognitions, one of them being NASSCOM AI Gamechanger Award 2022 in education.
Why Join Us?
Be part of our AI mission
You will be responsible for creating AI in education awareness among the educators globally through our flagship product DeepGrade and being part of the larger team to empower and enable education community with AI and decision science.
Subject Matter Expert (SME)
As a Subject Matter Expert (SME), you will play a crucial role in providing support and expertise across various subjects. Your primary responsibility will be to serve as the go-to person for all inquiries and issues related to the assigned subjects. Collaborating with internal teams, you will ensure consistent processes and escalate any arising issues. With a quick grasp of the product, you will possess comprehensive knowledge to fulfill your tasks efficiently. Task allocation will be subject-specific, requiring proficiency in each area.
Responsibilities
Comprehensive Product Knowledge: Acquire complete knowledge of the product within a short span of time.
Subject-Specific Tasks: Perform specific tasks related to your assigned subjects.
Issue Escalation and Feedback: Escalate issues to the appropriate teams while providing valuable suggestions and feedback.
Collaboration: Collaborate with the sales team and support team to ensure effective communication and teamwork.
Ownership: Take ownership of assigned activities, demonstrating accountability and responsibility.
Record Keeping: Maintain excellent records and documentation of tasks and activities.
Communication: Communicate effectively through written and verbal means, including reporting to management and teams through various channels such as email, chat, phone calls, and presentations.
Requirements
- Proficient Knowledge in Subjects: Possess a strong understanding and expertise in the relevant subjects.
- Excellent Communication: Exhibit excellent written and verbal communication skills.
- Team Player: Demonstrate the ability to work effectively in a team environment, fostering collaboration and cooperation.
- Problem-Solving: Exhibit strong problem-solving skills to address challenges and find optimal solutions.
- Time Management: Possess effective time management skills to prioritize tasks and meet deadlines.
- Attention to Detail: Show meticulous attention to detail to ensure accuracy and quality in work.
- Basic Computer Knowledge: Have a solid foundation in computer applications and technology.
Requirement
- Bachelor’s or Master’s degree in any discipline.
- Fluent in English with strong proficiency.
- Hands-on experience working with computer applications.
- Join our team as an SME and contribute to the success of our organization while enhancing your expertise in various subjects. Apply now and become a valuable asset to our company.