About the Role:
We are looking for a motivated and empathetic Customer Success Representative – Intern to act as a key link between DeepGrade and our educational partners. In this role, you will help schools and educators successfully adopt and derive maximum value from our AI-powered assessment platform, ensuring a seamless and impactful user experience.
Key Responsibilities:
Customer Communication & Support
• Respond promptly to inquiries from schools, teachers, and educational administrators via phone, email, chat, and video calls
• Provide comprehensive product guidance on DeepGrade’s features including automated grading, analytics dashboard, and performance insights
• Troubleshoot technical issues and coordinate with the development team for complex problems
Educational Partnership Management
• Build and maintain strong relationships with school administrators, teachers, and IT coordinators
• Understand unique needs of different educational boards (CBSE, ICSE, IGCSE, State Board, Matriculation)
• Provide tailored solutions and recommendations based on institutional requirements
• Assist with platform onboarding, setup, and initial configuration
Product Education & Training
• Explain AI-driven features in simple, educator-friendly language
• Support training sessions, demos, and webinars
• Create and maintain user guides, FAQs, and training materials
Feedback & Continuous Improvement
• Track customer queries, feedback, and resolution timelines
• Assist in maintaining documentation and knowledge base articles
• Support initiatives to improve customer satisfaction
• Ensure adherence to data privacy and security standards
Skills & Qualifications:
• Strong interest in Customer Success, EdTech, or SaaS environments
• Excellent communication skills in English (Hindi is an advantage)
• Ability to simplify and explain technical concepts to non-technical users
• Strong interpersonal, listening, and problem-solving skills
• Familiarity with CRM tools, ticketing systems, or chat platforms is a plus
• Exposure to educational institutions or assessment systems is beneficial
Internship Details:
This is an internship opportunity with the potential for full-time employment based on performance, contribution, and organizational requirements